Project: Ignite
• Structured dialogue 1-on-1 practice with professional actor: The programme includes intensive 15-minute dialogue practice sessions, followed by 5 minutes of feedback/feedforward, allowing participants to practice difficult conversations in realistic scenarios with immediate constructive feedback from multiple facilitators.
• C4 Framework for effective communication: Focusing on the C4 principles - CONNECTION (showing empathy), CURIOSITY (asking questions without judgement), COURAGE (addressing difficult topics directly without being insensitive), and CLARITY (conveying messages in concise, easy-to-understand language).

• Customer Relationship Management and Storytelling Workshop: A 2-day training session on: "Mastering Customer Relationships” and “Storytelling Workshop", designed to help QBE staff improve their communication skills when dealing with brokers, agents, and clients across different business scenarios.
• Role-Playing: Difficult Customer Interactions: Practical role-play exercises covering challenging situations such as travel insurance claims disputes and underwriter-broker relationship management, including scenarios like policy renewals being declined due to increased risk exposure and handling stressed agents facing system issues.
• Cross-Selling and Internal Influence Skills: The training focused on using storytelling techniques to cross-sell products and developing internal influence skills for relationship managers to effectively communicate with underwriters and claims teams, emphasising the importance of being a trusted advisor to both external partners and internal stakeholders.

• Interactive forum theatre demonstrating workplace dynamics: Realistic workplace scenarios where participants can call "STOP" during scene replays and suggest what actors should do differently to improve dialogue and interactions.
• Understanding the four stages of psychological safety: The programme teaches Timothy Clark's four-stage model covering Inclusion Safety, Learner Safety, Contributor Safety, and Challenger Safety, whilst identifying specific barriers at Chanel including hierarchy bias and perfectionism.
• Building safer workplace environments: The session focuses on creating conditions where employees feel safe to learn, contribute, and challenge the status quo without fear, addressing how psychological safety fosters creativity, collaboration, and improved well-being.

Women-in-Law From Bystander to Upstander • Interactive workplace scenario training: The session uses scripted dramatic scenarios featuring law firm characters to demonstrate real workplace situations involving gender bias, exclusion, and microaggressions in professional settings.
• Identifying problematic behaviours: Participants engage in facilitated discussions to recognise issues such as interrupting colleagues, exclusionary activities, pregnancy discrimination, and how women's direct communication is often labelled as "aggressive".
• Developing intervention skills: The training empowers attendees to transition from passive bystanders to active upstanders who can intervene constructively, including learning to amplify unheard contributions and challenge inappropriate behaviours.

• Role-playing scenarios for management and communication skills development: The training consists of multiple where participants practice different workplace roles including line manager, direct report, and senior team member in various challenging situations.
• Focus on developing interpersonal skills through difficult conversations: The scenarios emphasise skills over processes, with participants encouraged to ask open-ended questions, demonstrate vulnerability by sharing feelings and personal experiences, and handle challenging workplace discussions, using feedback models like "what went well, what could be even better".
• Practical workplace challenges covering performance management and conflict resolution: The training scenarios address key workplace situations including performance reviews with underperforming employees, managing ambitious direct reports seeking career advancement, handling interpersonal conflicts between team members, and resolving communication breakdowns that lead to workplace rumours.

• Two-Part Associate Management Programme: The training consists of two workshops for Holman Fenwick Willan's senior associates with role players - Workshop 1 focuses on "Impactful conversations" and Workshop 2 covers "Developing client relationships".
• Interactive Practice Sessions with Business Actors: Participants practice real workplace and client conversations in small breakout rooms with business actors, spending approximately 20 minutes on each conversation scenario followed by 10 minutes of structured feedback.
• Risk-Free Skills Development Environment: The sessions provide a confidential, risk-free environment where participants speak as themselves (no acting required) and can pause, take time-outs, or rewind to try different approaches whilst developing their communication and relationship-building skills.

• Welcome and Programme Introduction: The orientation is organised by HKU Business School for their Masters Programmes to welcome new students to their academic journey.
• Interactive Networking Activities: The session includes icebreaker games such as "Truth or Lie" and structured networking to help students get to know each other.

• Two-Part Training Program for Mid-level Associates: 1st part: re-enacted two workplace scenarios: "Leading Juniors" and "Upwards Management"; 2nd part: participants crafted their own challenges and then test-drove approaches with role-player and fine-tuned dialogue in real-time with immediate feedback.
• Risk-Free Skills Development Environment: The latter part provided a risk-free environment where participants speak as themselves (no acting required) and can pause, take time-outs, or rewind to try different approaches whilst developing their communication and relationship-building skills.