Lessons From the Frontline of Workplace Investigations

Over the years, I’ve been asked to investigate some of the most complex and sensitive issues organisations face - from whistleblowing complaints and allegations against senior leaders to grievances involving bullying, discrimination, and harassment. What I’ve learned is that investigations are never just about documents and interviews; they’re about people, trust, and the values an organisation chooses to live by.

I’ve seen first-hand how a poorly handled investigation can deepen conflict and damage culture. But I’ve also seen how a fair, balanced process can restore confidence, even when the outcome is difficult. In one case, my investigation was tested in tribunal - and praised by the judge for its fairness and thoroughness. That kind of feedback matters, because it shows employees and employers alike that integrity in the process really does make a difference.

At Impact Lawyers, we draw on this experience to support organisations in two ways: by conducting investigations independently when needed, and by equipping HR professionals and managers to do them well themselves. Our Workplace Investigations Toolkit and training sessions are built around real cases, designed to give people both the structure and the confidence to manage investigations properly.

In today’s climate of heightened expectations and scrutiny, getting investigations right isn’t optional - it’s essential.