Workplace investigations that are fair, fast and human.

When something goes wrong at work, the investigation sets the tone for everything that follows including trust, culture, legal risk and the wellbeing of the people involved.

Done well, it creates clarity and confidence. Done poorly, it can escalate conflict, damage relationships and leave organisations exposed. At Impact, we bring a people-centred, legally sound and practical approach to workplace investigations.

We also provide a unique neuroscience-informed approach to investigations to ensure that the human and practical skills required for investigators is addressed to allow objective and fair process to prevail whilst managing emotions and stress.

Whether you need an independent investigator, want to build in-house capability or prefer to manage investigations internally with expert support, we tailor our service to your organisation and the sensitivity of the issue. If you’re dealing with a live issue, we can help you quickly stabilise the situation, choose the right route, and put a process in place that protects your people and your business.

Whether you need us to lead the investigation, support your internal team, or build your capability, we tailor our approach to suit your needs with complete impartiality.

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Workplace Investigation Training

Build confidence and consistency in your managers and HR team. We deliver practical, interactive training on planning investigations, interviewing, handling evidence, writing clear reports, and avoiding common pitfalls with real-world scenarios and tools your team can use immediately. The training is delivered by our accredited and experienced team members who conduct workplace investigations themselves.

Training Overview

External Workplace Investigations

For sensitive, high-risk, or complex matters, we act as independent external workplace investigators, providing objectivity, credibility, and a structured, calm approach. We agree clear terms of reference, map key issues, plan interviews, handle evidence securely, and deliver balanced, evidence-based findings with a clear, actionable report—all while keeping your people informed and maintaining independence.

Coaching and Client Managed Investigations

Want to keep investigations in-house but ensure they’re done properly? We coach your appointed investigator through scoping, planning, interviews, evidence testing, and report writing, while acting as a quality-assurance sounding board. Draft terms, correspondence, questions, and reports are reviewed for fairness and robustness, helping you reduce risk and achieve a clearer, defensible outcome.

Workplace Investigation Reviews and Toolkits

If you’re unsure whether an investigation was handled well (or want to strengthen your approach before problems arise), we can review your process and paperwork, sense-check reports, and provide toolkits/templates to improve consistency, quality and compliance.

Training Overview